top of page

Privacy Policy

​

Last updated: 22 February 2026 This Privacy Policy explains how Jorge's Restaurant ("we", "us" or "our") collects, uses and protects your personal data when you use our website.

​

Who we are

Jorge's Restaurant is a restaurant based in Norwich city centre, UK. We are the data controller for personal data collected through this website.

​

The personal data we collect

Depending on how you use our website, we may collect:

  • Contact details you provide to us (for example your name, email address and phone number) when you contact us.

  • Booking enquiry details you share with us (for example date, time, party size and any notes you include).

  • Marketing preferences (for example whether you want to hear from us).

  • Website usage data such as pages viewed, links clicked, approximate location, device and browser information.

  • Cookies and similar technologies (see Cookies section below).

We do not intentionally collect special category data (such as health information). If you choose to share allergy or dietary information with us, you consent to us using it only to respond to your request and help provide a safe dining experience.

​

How we use your data

We use your personal data to:

  • Respond to messages and enquiries

  • Manage bookings and customer service

  • Improve our website and understand how it is used

  • Measure the performance of our advertising and marketing

  • Protect our website and prevent fraud or misuse

​

Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent - where you have given clear permission (for example non-essential cookies or marketing emails if you opt in)

  • Contract - where processing is needed to provide a service you request (for example handling a booking enquiry)

  • Legitimate interests - where we have a genuine business reason and it does not override your rights (for example basic analytics, website security and measuring ad performance)

  • Legal obligation - where we must comply with the law

​

Advertising and analytics (Google and social media)

We advertise and promote Jorge's Restaurant through channels including Google (including Google Ads) and social media platforms.

Our website may use analytics and advertising tools that help us:

  • Understand how visitors find and use our website

  • Measure conversions (for example if someone clicks an ad and later makes an enquiry)

  • Build audiences for advertising and show our ads to people who may be interested

These tools may use cookies and similar technologies to collect information about your device and browsing activity. Depending on your cookie choices, this may include:

  • Google Analytics

  • Google Ads conversion tracking and remarketing

  • Social media advertising pixels (for example Meta/Facebook)

You can control non-essential cookies using our cookie banner (where available) and through your browser settings.

​

​

Cookies

Cookies are small text files stored on your device. We use:

  • Strictly necessary cookies - required for the website to function

  • Analytics cookies - help us understand website usage

  • Marketing cookies - help us measure ads and show relevant promotions

You can change your cookie preferences at any time via our cookie settings (if available) or by adjusting your browser settings.

​

​

Who we share your data with

We may share personal data with trusted service providers who help us run our website and marketing, such as:

  • Website hosting and IT providers

  • Analytics and advertising providers (such as Google and social media platforms)

  • Email and communication providers (if used)

We only share what is necessary and we require providers to protect your data.

​

​

International transfers

Some of our service providers (for example Google and social media platforms) may process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or approved contractual protections.

​

How long we keep your data

We keep personal data only as long as needed for the purposes described above. For example:

  • Enquiry and booking messages - typically up to 12 months

  • Analytics and advertising data - according to the settings in our analytics and ad platforms

We may keep some information for longer where required for legal, accounting or dispute resolution purposes.

​

Your rights

You have rights under UK data protection law, including the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing in certain circumstances

  • Withdraw consent (where we rely on consent)

  • Complain to the Information Commissioner's Office (ICO)

​

How to contact us

To ask questions or exercise your rights, contact us:

​

​

Changes to this policy

We may update this Privacy Policy from time to time. Please check this page for the latest version.

bottom of page